The company that offers customer access to the Internet is called an Internet Service Provider (ISP). There are four basic types of Internet service; the dial-up, DSL, cable and satellite:

o A dial-up connection uses a telephone line. Although it is cheaper compared to other forms of Internet connections, it is also much slower in terms of connection speed.

o A DSL or Digital Subscriber Line typically provides instantaneous Internet connection.

o Cable connections, like DSL, make use of a modem that is installed from a television cable connection, giving its customers medium to high Internet connection speed. Often, ISPs deliver speedy service and quick response period since customers get to communicate with them online, with the use of their excellent Internet connection technologies. Otherwise, the customers may turn to other ISPs to enjoy much better service. For small businesses, an ISP usually provides other services that may be offered in service packages that include high-speed Internet connection.

Most ISPs provide service contracts in a form of Service Level Agreements.

Here are some key features to look for, when deciding which VoIP service to go with.

Additional VoIP Features:

Once you are sure that all the basics are covered, you’ll go to look into some of the additional features that the internet phone company offers.

Telemarketer Blocking – We all hate getting calls from telemarketers. E911 Service – Enhanced 911 service is a must if you’re doing away with your landline phone. An enhanced 911 service may just save somebody’s life.

Line Unavailable Forward – If you should lose your Internet connection for some reason, you’ll want to make sure that your VoIP plan lets you to route missed calls to another, back-up phone number. While the technology is advancing and there are less dropped calls, it’s still good to know that you won’t lose any calls if you lose your Internet service for whatever reason.

By compiling a quick list of questions to ask your internet broadband provider, you can dramatically reduce these issues and even avoid them altogether.

The first question you should ask is, “How fast is my internet speed?” This question is important especially if you are using a basic internet service with the slowest speed available by that particular company. If you were choosing the basic service to cut cost, you may be surprised to know that your basic service may be a lot slower than you need.

The second question you should ask your provider is “Do you charge taxes or surcharges outside of my regular service?”

A third question is “What kinds of incentives can I receive for remaining your broadband customer?” Many companies offer money toward your bill, free months of service and referral fees for your trouble.